Acceptable Use Policy

VersoLoom ("Platform," "we," "us," or "our") is committed to providing safe, lawful, and responsible AI-generated content services. This Acceptable Use Policy ("Policy") applies to all content generated, published, distributed, or stored through the Platform, and sets out our content standards, moderation, reporting procedures, and enforcement actions. All users of the Platform must comply with this Policy.

1. Scope

This Policy applies to all content types the Platform supports:

• User Inputs (Prompts): prompts, descriptions, and instructions submitted by users.
• Images: photos uploaded by users as generation inputs, and AI-generated or edited images produced by the Platform.

The Platform generates and edits images from text prompts and photos of consenting adults. It does not offer text, audio, or video generation, and content types beyond the above are out of scope by design.

2. Content Standards & Prohibited Categories

The Platform prohibits generating the following six categories of content:

• Pornography / NSFW content.
• Violence / gore.
• Hate speech.
• Child-unsafe content (CSAM).
• Deepfakes / impersonation of real people.
• Content infringing copyright or trademarks.

The clauses below break these categories and other violations down further.

2.1 Absolutely Prohibited — Zero Tolerance

The following will be actioned immediately and may be reported to authorities:

• Child sexual abuse material (CSAM) or any sexual content involving minors.
• Content that promotes or facilitates terrorism, extremism, or mass violence.
• Technical instructions for weapons of mass destruction.
• Content inciting genocide or ethnic hatred.
• Non-consensual deepfake sexual content targeting real individuals.
• Any depiction of minors in romantic, intimate, or suggestive contexts.
• Edits intended to remove or reduce a person's clothing or expose intimate areas (undressing / deep-nude edits).
• Uploading or depicting real people without their consent — you confirm, with every upload, that the people in your photos are yourself or persons who have consented to be depicted.
• Fabricated media presented as authentic photography of events that did not occur.

2.2 Restricted — Subject to Review

• Adult content: only permitted on age-verified, compliant platforms.
• Violent content: must have a clear creative or educational context.
• Politically sensitive content: content that may be misleading.
• Medical / legal / financial advice: must comply with local regulations.

2.3 Generally Prohibited Conduct

• Generating or spreading misinformation or disproven claims.
• Impersonating real individuals, brands, or organizations.
• Infringing intellectual property, publicity, or privacy rights.
• Deceiving users by passing AI-generated content off as human-created.
• Bulk-generating spam or deceptive commercial content.
• Jailbreak prompts designed to bypass Platform safety measures.

3. Content Moderation

We operate a multi-layer moderation system: automated review, human review, and periodic audits.

3.1 Automated Review (real-time)

All requests and generated content are scanned in real time by safety filters.

• Input filtering: keyword, semantic, and intent detection on prompts.
• Output filtering: real-time safety assessment of generated content.
• Usage pattern analysis: monitoring for anomalous API usage.
• Safety model used: Waffo Prompt Sift API, Alibaba Cloud Content Moderation API, plus a locally maintained keyword blocklist.

3.2 Human Review

• Auto-flagged content enters a human review queue.
• User-reported content is reviewed manually by the trust & safety team.
• Review team: the platform operator, working within the response timelines in Section 6.
• Reviewers complete content-safety training and sign NDAs.

3.3 Periodic Audits

• Random content sampling performed weekly (block statistics and repeat-offender review from the moderation audit trail).
• Regular evaluation and improvement of classifier accuracy.

3.4 Content Severity Levels

4. Reporting

4.1 When to Report

• Content or behavior violating this Policy's content standards.
• Critical violations involving child safety or terrorism.
• AI impersonation or infringement of your own rights.
• Non-consensual intimate imagery targeting real individuals.

4.2 Reporting Principles

• Confidentiality: reporter identity is strictly protected.
• Impartiality: all reports receive independent, objective review.
• Anti-abuse: malicious or false reports are recorded and actioned.

5. Reporting Channels

• Report email: support@versoloom.com — the same monitored support mailbox, read by the operator.
• In-product support: the support channel in your account opens a ticket reviewed by the same operator.
• Emergency (child-safety): after emailing, we will confirm receipt and act within the timelines in Section 6.

6. Response & Processing Timelines

First acknowledgement of any report arrives within 3 business days, with triage into the severity levels of Section 3.4:

If extended processing is required, we will notify the reporter proactively with reasons. Processing workflow: received (acknowledge) → triage (classify L1–L4) → review (auto logs + human) → decision → enforcement → notification.

7. Enforcement Actions

8. Appeals

You may appeal an enforcement decision within 14 days of receiving notice:

• Appeal channel: support@versoloom.com (state "Appeal" and your account email).
• Timeline: reviewed within 10 business days.
• Review method: automatic-block decisions are re-reviewed manually against the moderation audit trail by the operator, independent of the original automated decision.

9. Transparency & Policy Updates

• Enforcement and moderation statistics are available on request via the contact below.
• Material changes to this Policy are notified at least 14 days in advance via platform announcement or email where practical.
• Continued use of the Platform constitutes acceptance of updates.

10. Contact Us

If you have any questions about this acceptable use policy, please contact us at support@versoloom.com, we respond within 3 business days.