Terms of Service

1. Introduction & Acceptance of Terms

Welcome to VersoLoom. These Terms of Service ("Terms") govern your access to and use of our AI-powered services, including AI image generation and editing that transforms your text prompts and uploaded photos into stylized images, available at https://versoloom.com (the "Service").

By creating an account, purchasing credits, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorized to enter into this agreement on behalf of yourself or any organization you represent.

Important: If you do not agree to these Terms, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.

2. Service Description

2.1 What We Provide

VersoLoom provides an AI-powered image studio that enables users to generate and edit images from text prompts and their own uploaded photos, using selectable models, styles, and editing tools. The Service is a digital software-as-a-service (SaaS) product delivered via the internet.

2.2 Nature of the Service

The Service is a digital, intangible product. Upon confirmed payment, access is granted immediately. Due to the immediate digital delivery, specific limitations apply to refunds as described in Section 7.

2.3 AI Model Dependency

Our Service utilizes third-party AI model providers including ByteDance, Google, Alibaba and DeepSeek. Models available on the platform include ByteDance Seedream 5 Pro, Google Nano Banana 2, Alibaba Qwen-Image 3 Pro and Alibaba Wan 2.7, any of which may serve a generation. Service performance and availability may be affected by the operational status of these providers. We will endeavor to communicate significant disruptions in a timely manner.

3. Account Registration & Eligibility

3.1 Account Creation

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3.2 Account Security

• Notify us immediately of any unauthorized use at support@versoloom.com.
• Do not share your credentials with any third party.
• Keep your billing email address up to date.

3.3 Business Accounts

If you register on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

4. Credits & Top-up Plans

The Service operates on a credit-based system. Users may purchase credit packages at any time. Credits are used to access Service features. For available credit packages and current pricing, please visit https://versoloom.com/pricing.

5. Billing & Payment

5.1 Single Purchase Authorization

Each credit purchase is a one-time transaction. By completing a purchase, you authorize VersoLoom to charge your payment method for the amount displayed at checkout.

5.2 Taxes

Prices are exclusive of applicable taxes unless otherwise stated. Where required by law, applicable taxes will be collected at checkout.

6. Credits Validity & Account Termination

6.1 Credits Validity

Purchased credits are valid for one year from the date of purchase, unless otherwise stated at the time of purchase. Failed generations are automatically refunded as credits.

6.2 Termination of Account

If your account is terminated (by you or by us), unused credits will be retained for 30 days following termination. After this period, unused credits expire without refund unless otherwise required by applicable law.

7. Refund Policy

All credit purchases are generally non-refundable after credits have been consumed. The following exceptions apply:

• Unused credits within 7 days of purchase: a full refund may be requested within 7 days of purchase if no credits from the purchase have been used.
• Duplicate or erroneous charge: full refund for any billing error.
• Statutory rights (EU/UK/AU): the 14-day withdrawal right for first-time purchasers is preserved, waived upon first use of the purchased credits.
• Failed generations: images that fail to generate are automatically refunded as credits — you never pay for a failed image.

To request a refund, contact support@versoloom.com with your account email and transaction ID. We review refund-related requests case by case and respond within 3 business days. Nothing in these Terms limits any mandatory rights you may have under applicable law.

8. Billing Disputes

If you believe there is an error in a charge, please contact us at support@versoloom.com before disputing with your bank. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.

9. AI Output & Intellectual Property

9.1 Ownership of Outputs

Subject to these Terms, AI-generated content produced in response to your inputs ("Outputs") is owned by you. You may use Outputs for any lawful purpose consistent with Section 10.

9.2 Input License

By submitting photos or prompts to the Service ("Inputs"), you grant VersoLoom a limited, non-exclusive license to process your Inputs solely to deliver the Service — including sending them to the AI model and content-safety providers named in Section 2.3 and in our Privacy Policy. We do not use your Inputs to train AI models.

9.3 Third-party AI Model Dependency

Our Service uses third-party AI model providers including ByteDance, Google, Alibaba and DeepSeek. Outputs may be influenced by these providers' models. We do not guarantee specific output quality and accept no liability for outputs generated by third-party models.

9.4 Accuracy of AI Outputs

AI-generated content may contain errors or inaccuracies. You are solely responsible for reviewing and verifying Outputs before relying on them.

10. Acceptable Use Policy

10.1 Permitted Uses

You may use the Service only for lawful purposes in accordance with these Terms.

10.2 Prohibited Uses You agree NOT to use the Service to:

• Generate content that is illegal, defamatory, harassing, or fraudulent.
• Generate, distribute, or facilitate deepfake content — including AI-synthesized audio, video, or images — that impersonates real individuals or is intended to deceive viewers about its origin or authenticity.
• Generate content that sexualizes minors or violates child protection laws.
• Produce malware, phishing content, or cyberattack tools.
• Infringe the intellectual property or privacy rights of any third party.
• Circumvent or interfere with security features of the Service.
• Resell or sub-license access to the Service without prior written approval.
• Violate any applicable law, regulation, or card network rule.

10.3 AI-Specific Prohibitions

In addition to the general prohibitions above, given the AI-powered nature of the Service, you specifically agree NOT to:

• Use Service inputs, outputs, model responses, or any derivative thereof to train, fine-tune, benchmark, distil, or otherwise develop any artificial intelligence or machine learning model that competes, directly or indirectly, with the Service or VersoLoom's products.
• Systematically scrape, extract, or harvest model outputs at scale for purposes other than your own authorised use of the Service.
• Represent AI-generated outputs as the work of a human professional (e.g., a licensed doctor, lawyer, or financial adviser) in contexts where such misrepresentation could cause harm.

Our complete content policy — prohibited categories, moderation, reporting, enforcement, and appeals — is published at https://versoloom.com/acceptable-use-policy and is incorporated into these Terms by reference.

11. Data, Privacy & Security

Your use of the Service is governed by our Privacy Policy at https://versoloom.com/privacy-policy. Payment card data is processed exclusively by our PCI-DSS certified payment processor, Waffo.com Limited (trading as Waffo Pancake) — our authorized reseller and merchant of record, responsible for order-related inquiries and returns as shown at checkout — and is not stored on our servers; where "Waffo" appears on your card statement, it refers to them. Account data is retained and deleted as described in our Privacy Policy (Section 7, Data Retention).

12. Disclaimers & Limitation of Liability

12.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ACCURACY OF AI OUTPUTS.

12.2 AI-Generated Content Disclaimer

AI GENERATED CONTENT DISCLAIMER — Outputs may be inaccurate, incomplete, or outdated. Do not rely on them for legal, medical, financial, or other professional advice. Always verify AI-generated content with a qualified professional before acting on it.

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VERSOLOOM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Term & Termination

These Terms remain effective while you use the Service. We may suspend or terminate your account if you materially breach these Terms, we suspect fraudulent activity, or as required by law. If we terminate for reasons other than your breach, we will provide a pro-rated refund for any unused prepaid period. You may delete your account at any time by contacting support@versoloom.com.

14. General Provisions

We may update these Terms at any time. Material changes will be notified at least 14 days before the effective date by updating the date on this page and, where appropriate, by email or in-product notice. Continued use constitutes acceptance. If any provision is found unenforceable, the remainder continues in full effect.

15. Contact Information

If you have any questions about these Terms, please contact us at support@versoloom.com, we respond within 3 business days.

By using the Service or checking "I agree" at checkout, you acknowledge and agree to these Terms.